Totonavi is committed to protecting the personal information of every player who uses our platform. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you hold over your own information.
Totonavi ("we", "us", "our", "the Platform") operates the online betting and live casino guide available at totonavi.cam. We are committed to protecting the privacy and personal data of all individuals who access or use our Platform, including registered players across Malaysia — in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond — as well as visitors who browse the Platform without registering.
This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal data processed in connection with your use of the Totonavi Platform. It applies to all services we offer, including sports betting, live casino, eWallet and bank payment processing, customer support communications, promotional activities, and responsible gambling tools.
By registering an Account, depositing funds, or otherwise accessing and using the Totonavi Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any aspect of this Policy, please discontinue your use of the Platform and contact our support team to arrange account closure.
In this Privacy Policy, the following terms have the meanings set out below:
We collect Personal Data through different channels and at different stages of your interaction with Totonavi. The categories of data we collect are described below.
3.1 — Registration Data
When you register an Account, we collect:
3.2 — Identity Verification (KYC) Data
When we conduct identity verification, we may collect:
3.3 — Financial Transaction Data
For each deposit, withdrawal, or bonus transaction, we record:
3.4 — Betting & Gaming Activity Data
3.5 — Technical & Device Data
3.6 — Communications Data
We process Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Totonavi Account; verifying identity and age eligibility; managing login credentials. |
| Service Delivery | Processing deposits and withdrawals via Malaysian payment methods; settling bets; crediting bonuses; providing real-time odds and gaming products. |
| KYC & AML Compliance | Verifying player identity and source of funds as required by our licensing obligations; reporting suspicious transactions to relevant authorities. |
| Fraud Prevention | Detecting and preventing account fraud, bonus abuse, duplicate registrations, and prohibited automated activity on the Platform. |
| Customer Support | Responding to your enquiries, resolving disputes, and processing self-exclusion or account closure requests in English, Bahasa Melayu, or Mandarin. |
| Responsible Gambling | Monitoring gaming patterns to identify potential problem gambling behaviour; applying player-requested limits and exclusions; maintaining self-exclusion records. |
| Marketing & Promotions | Sending promotional communications about bonuses, sports betting offers, and Platform updates — subject to your opt-in consent and applicable law. |
| Platform Improvement | Analysing aggregated usage data to improve product features, fix technical issues, and optimise the Platform for Malaysian users. |
| Legal Obligations | Complying with applicable laws, regulations, court orders, and licensing requirements in our operating jurisdiction. |
Totonavi processes your Personal Data on the following legal bases, which may apply individually or in combination depending on the specific processing activity:
Totonavi does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.
6.1 — Payment Service Providers
To process your deposits and withdrawals, we share necessary transaction data with payment processors supporting Malaysian payment channels, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking partners such as Maybank, CIMB, Public Bank, and Hong Leong Bank. These providers process your data under contractual data processing agreements.
6.2 — Identity Verification Providers
We engage third-party KYC and identity verification services to process identity documents, conduct liveness checks, and screen against applicable watchlists. These services operate as Data Processors under our instruction and are bound by confidentiality and data protection obligations.
6.3 — Technology Infrastructure
Our Platform is hosted on cloud infrastructure provided by reputable technology partners. These providers may have access to your data in the course of providing hosting, database, and security services, and are bound by contractual data processing terms.
6.4 — Regulatory & Legal Authorities
We may disclose Personal Data to our licensing authority, law enforcement agencies, financial intelligence units, or other regulatory bodies where we are required to do so by law, court order, or as a condition of our gaming licence. This includes reporting obligations under applicable AML and counter-terrorism financing frameworks.
6.5 — Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of Totonavi's business, your Personal Data may be transferred as part of the transaction. In such circumstances, you will be notified by email or by prominent notice on the Platform before your data becomes subject to a different privacy policy.
We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable law or our licensing obligations.
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of individual identities.
Totonavi uses cookies and similar tracking technologies to deliver and improve the Platform's functionality, maintain your session state, and analyse usage patterns. By continuing to use the Platform, you consent to our use of cookies in accordance with this section.
The types of cookies we use include:
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use core Platform features. Analytics cookies can typically be disabled without impacting core functionality.
Totonavi implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure.
Subject to applicable law and our legitimate operational and legal obligations, you hold the following rights in respect of your Personal Data processed by Totonavi. To exercise any of these rights, please contact our Data Protection team via the channels described in Section 14.
Request a copy of the Personal Data we hold about you and information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where we no longer have a legal basis for retaining it.
Request that we limit processing of your Personal Data in certain circumstances while a dispute is resolved.
Receive a structured, machine-readable copy of the data you provided to us in an interoperable format.
Object to processing carried out on the basis of legitimate interests, including direct marketing communications.
We will respond to verified data rights requests within a reasonable timeframe, typically within 30 days of receipt. We may require identity verification before processing any rights request to ensure we disclose or modify data only at the direction of the correct individual.
Please note that certain rights are subject to exceptions. For example, we may not be able to delete data that we are legally required to retain under our AML record-keeping obligations or gaming licence conditions. In such cases, we will inform you of the specific basis for the limitation.
Totonavi's Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from any individual under the age of 21 and we actively enforce age verification at the point of registration and through our ongoing KYC processes.
If we become aware that we have inadvertently collected Personal Data from an individual who is under 21 years of age, we will immediately suspend the relevant Account, void any associated balances or winnings, return any real-money deposits to their origin payment method, and permanently delete all associated Personal Data from our systems.
If you are a parent or guardian and believe your child has registered an Account on the Totonavi Platform, please contact us immediately at [email protected] with details of the Account concerned, and we will take prompt action.
As Totonavi operates under an international gaming licence and uses cloud infrastructure and third-party service providers located in various jurisdictions, your Personal Data may be transferred to and processed in countries outside of Malaysia. These countries may have different data protection standards from those applicable in Malaysia.
Where we transfer Personal Data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, including:
By using the Totonavi Platform, you acknowledge and consent to the transfer of your Personal Data to these international destinations in accordance with this Policy.
Totonavi reserves the right to update or amend this Privacy Policy at any time. When we make material changes — such as changes to how we collect, use, or share your data — we will notify registered users by email and by posting a prominent notice on the Platform. The revised Policy will be effective from the date stated in the notice.
We encourage you to review this Policy periodically to remain informed of how Totonavi handles your Personal Data. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the changes, you may request Account closure as described in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way Totonavi processes your Personal Data, please contact our support and data protection team using the following channels:
For all other legal and policy matters, including our Terms and Conditions and responsible gambling tools, please visit the relevant pages linked in the footer of this site.
These six principles sum up how Totonavi approaches data protection in practice — not just on paper.
All data transmitted between your device and Totonavi is protected by 256-bit TLS encryption. Your payment details, identity documents, and login credentials are never sent in plain text.
Totonavi has never sold, and will never sell, your personal data to any third party for marketing or advertising purposes. Your data exists to serve you — not to be monetised by others.
Access, rectification, erasure, portability, and objection rights are available to every Totonavi user at any time. Simply contact our support team — responses within 30 days, guaranteed.
We keep your data only as long as legally required or operationally necessary. When the retention period expires, your data is securely deleted or permanently anonymised.
Every third-party processor — from Malaysian eWallet providers to KYC vendors — is bound by contractual data protection obligations before receiving any access to user data.
When this Policy changes materially, we notify registered players by email before the change takes effect. No silent updates, no buried footnotes — clear notice, every time.
Our support team handles all data rights requests, privacy queries, and account enquiries 24 hours a day in English, Bahasa Melayu, and Mandarin. Reach us via live chat for the fastest response.
For players aged 21 and above only. Please gamble responsibly. Totonavi promotes responsible gaming at all times.